Accessibility Statement

Last Updated: July 29, 2026

MARSTEN is operated by ZENTARA BRANDS LIMITED (“MARSTEN,” “we,” “us,” or “our”).

MARSTEN is committed to providing a website that is accessible and usable for as many people as reasonably possible, including individuals with disabilities.

We want customers to be able to:

  • Browse our website

  • Access product information

  • Navigate product and policy pages

  • Use website forms

  • Complete purchases

  • Access order information

  • Contact customer support

without unnecessary barriers.

Accessibility is an ongoing effort. We regularly consider accessibility as our website, content, technology, and customer needs evolve.

1. Our Accessibility Commitment

We seek to design, operate, maintain, and improve marstenhome.com in a way that supports:

  • Clear navigation

  • Readable content

  • Keyboard access

  • Screen-reader compatibility

  • Mobile and browser accessibility

  • Understandable forms and controls

  • Reasonable access to customer support

  • Equal opportunity to learn about and purchase our products

Accessibility is considered when we introduce or update:

  • Website pages

  • Product listings

  • Images and videos

  • Navigation

  • Forms

  • Shopify applications

  • Customer-account features

  • Checkout-related functionality

  • Mobile layouts

  • Website themes and design elements

We recognize that accessibility requires continued review rather than a one-time website update.

2. Accessibility Standard

We aim, where reasonably practicable, to improve the website’s conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

WCAG provides guidance for making digital content more:

  • Perceivable

  • Operable

  • Understandable

  • Robust

Our reference to WCAG 2.2 Level AA describes the accessibility standard toward which we work. It is not a representation that every page, feature, application, file, or third-party service has been independently certified or will be fully conformant in every circumstance.

Ecommerce websites contain dynamic content and rely on third-party technologies that may change over time. As a result, some parts of the website may not always provide the same level of accessibility.

3. Accessibility Measures

Depending on the page, content, and technology involved, our accessibility efforts may include:

  • Organizing pages with clear headings and logical structures

  • Maintaining consistent navigation

  • Using readable typography and appropriate spacing

  • Supporting responsive layouts for desktop, tablet, and mobile devices

  • Providing alternative text for meaningful images where appropriate

  • Using descriptive links, buttons, and controls

  • Seeking appropriate color contrast

  • Supporting keyboard navigation where technically available

  • Labeling forms and checkout fields where supported

  • Providing understandable form instructions and error messages

  • Avoiding unnecessary flashing or rapidly moving content

  • Supporting browser zoom and text enlargement

  • Providing captions, transcripts, or text alternatives for relevant media where reasonably practicable

  • Reviewing product pages and other important customer journeys for accessibility barriers

  • Considering accessibility when selecting and configuring website applications

The availability and effectiveness of a particular feature may depend on the browser, device, operating system, assistive technology, Shopify functionality, and third-party application involved.

4. Assistive Technologies and Browser Compatibility

We aim for the website to work with current versions of commonly used:

  • Screen readers

  • Screen magnifiers

  • Speech-recognition tools

  • Keyboard-only navigation

  • Browser zoom functions

  • Operating-system accessibility features

  • Desktop and mobile browsers

  • Desktop computers, tablets, and smartphones

Assistive technologies, browsers, devices, and operating systems operate differently and may apply their own accessibility settings.

We cannot guarantee identical functionality or presentation across every:

  • Device

  • Browser

  • Operating system

  • Browser extension

  • Assistive technology

  • Software version

  • User configuration

Using a current browser and current assistive technology may provide a better experience than using outdated or unsupported software.

5. Third-Party Content and Services

The MARSTEN website is hosted through Shopify and may include third-party technologies that support functions such as:

  • Storefront operation

  • Checkout

  • Payment processing

  • Customer accounts

  • Fraud prevention

  • Shipping and tracking

  • Customer support

  • Product reviews

  • Analytics

  • Marketing

  • Embedded media

  • Privacy controls

Although we consider accessibility when selecting and configuring third-party services where reasonably practical, independently operated providers control parts of their own:

  • Software

  • Code

  • Interfaces

  • Content

  • Updates

  • Accessibility features

We therefore cannot guarantee that every independently operated third-party service will fully conform to WCAG or another accessibility standard.

Where practical, we may:

  • Report accessibility issues to the provider

  • Adjust available configuration settings

  • Provide reasonable assistance

  • Offer an alternative way to access information or customer support

  • Replace or update a service where appropriate

Purchases made directly through MARSTEN remain transactions with ZENTARA BRANDS LIMITED, even where Shopify or another provider supplies the underlying technology.

6. Possible Accessibility Limitations

Despite our efforts, some content or features may not yet provide an ideal accessibility experience.

Possible limitations may include:

  • Older content awaiting review

  • Product images supplied by third parties

  • Images containing embedded text

  • Third-party applications

  • Dynamic ecommerce features

  • Embedded videos or media

  • Automatically generated content

  • Downloadable files

  • Checkout or payment-provider interfaces

  • Browser-specific behavior

  • Temporary issues introduced during website or application updates

  • Content for which an accessible alternative is not immediately available

The presence of a limitation does not mean that we consider it unimportant. We welcome reports that help us identify and prioritize accessibility improvements.

7. Accessibility Assistance

If you experience difficulty accessing any part of our website, contact us using the information below.

We will make reasonable efforts, where practical, to:

  • Explain product information through an alternative format

  • Help you locate information

  • Assist with website navigation

  • Help you understand an error or form requirement

  • Assist you with the purchasing process

  • Provide policy or order information in an accessible format

  • Investigate a reported accessibility barrier

  • Identify a reasonable alternative method of communication

  • Consider the issue during future website improvements

For payment and account security, our customer-support team cannot accept complete payment-card numbers, card security codes, banking passwords, customer-account passwords, or one-time authentication codes by email, telephone, or contact form.

Where secure checkout is required, we may guide you through the process or provide reasonable assistance without bypassing applicable security and identity-verification controls.

8. Reporting an Accessibility Barrier

To report an accessibility problem or request assistance, contact:

Suggested subject line: Accessibility Assistance – MARSTEN

To help us investigate, please provide as much of the following information as you are comfortable providing:

  • The webpage, product, form, or feature involved

  • The website address or URL

  • A description of the difficulty encountered

  • The action you were trying to complete

  • The device and browser used, if known

  • The assistive technology used, if applicable

  • The date and approximate time the issue occurred

  • Any relevant screenshot or error message

  • The alternative format or assistance that would be helpful

Information about your disability, medical history, or diagnosis is generally not required to report an accessibility barrier.

Please do not include unnecessary sensitive information or complete payment credentials.

Personal information submitted in connection with an accessibility request will be handled as described in our Privacy Policy.

9. Response to Accessibility Requests

We aim to acknowledge accessibility inquiries within our normal customer-support timeframe of 24–48 hours on business days.

Some matters may require additional time because of:

  • The nature of the reported issue

  • Technical complexity

  • The need to reproduce the problem

  • Third-party application involvement

  • Shopify or payment-provider functionality

  • The availability of an alternative format

  • The information available to investigate the matter

Where an immediate technical correction is not reasonably available, we will consider whether we can provide the information, service, or assistance through another practical method.

Submitting an accessibility report does not guarantee that every requested technical change or format can be provided, but we will review requests in good faith and seek a reasonable response where practicable.

10. Ongoing Review and Improvement

We may periodically review areas such as:

  • Navigation

  • Heading structure

  • Keyboard accessibility

  • Color contrast

  • Form labels

  • Error messages

  • Image descriptions

  • Mobile usability

  • Screen-reader compatibility

  • Product-page accessibility

  • Policy-page accessibility

  • Customer-support access

  • Third-party applications

  • Overall customer experience

When an issue is identified, we may consider factors such as:

  • Its effect on customers

  • The importance of the affected feature

  • Technical feasibility

  • Available resources

  • Third-party dependencies

  • Security and privacy requirements

  • The time needed to implement and test a correction

Accessibility improvements may be introduced as part of ongoing website maintenance, redesigns, theme updates, application changes, or content reviews.

11. Alternative Formats

Where reasonably practicable, you may request important MARSTEN information in an alternative accessible format.

This may include information concerning:

  • A product

  • An order

  • Shipping

  • Returns and refunds

  • Payment procedures

  • Privacy practices

  • Website policies

  • Customer-support instructions

The available format will depend on the nature of the material and the request.

We may provide an alternative through:

  • Plain-text email

  • Telephone assistance

  • A simplified written explanation

  • Another reasonably available format

Alternative-format assistance does not change the substantive terms, conditions, specifications, limitations, or safety information contained in the original material.

12. Feedback

Accessibility feedback is valuable to our ongoing improvement process.

You may contact us to:

  • Report an accessibility barrier

  • Suggest an improvement

  • Request assistance

  • Request information in an alternative format

  • Follow up on a previous accessibility request

We ask that feedback be provided accurately and in good faith so that we can understand and investigate the concern effectively.

13. Changes to This Accessibility Statement

We may update this Accessibility Statement to reflect changes to:

  • Website functionality

  • Accessibility practices

  • Applicable standards

  • Legal requirements

  • Shopify functionality

  • Third-party technologies

  • Customer feedback

  • Business operations

The current version will be published on this page with a revised “Last Updated” date.

14. Contact Information

  • Store Name: MARSTEN

  • Legal Company Name: ZENTARA BRANDS LIMITED

  • Company Number: 78899970

Accessibility and Customer-Support Inquiries

Suggested subject line: Accessibility Assistance – MARSTEN

Customer Service Hours

  • Monday–Friday: 9:00 a.m.–6:00 p.m. Eastern Time

  • Saturday–Sunday: Closed

Our customer-support team generally responds within 24–48 hours on business days.

Registered Company Address

ZENTARA BRANDS LIMITED
Unit 2A, 17/F, Glenealy Tower
No. 1 Glenealy, Central
Hong Kong

The registered company address is not a retail store, showroom, customer-service location, or authorized return facility.