Legal Notice

Last Updated: July 29, 2026

This website and online store are operated under the store name MARSTEN, a trading name used by ZENTARA BRANDS LIMITED, a company registered in Hong Kong.

This Legal Notice identifies the business responsible for the MARSTEN website and provides general information concerning the operation, ownership, and permitted use of marstenhome.com.

Your access to and use of this website are also governed by our Terms of Service and the other policies referenced below.

Nothing in this Legal Notice excludes or limits any consumer right, product-safety obligation, remedy, or liability that cannot lawfully be excluded or limited.

1. Business Information

  • Store Name: MARSTEN

  • Legal Company Name: ZENTARA BRANDS LIMITED

  • Company Number: 78899970

Registered Company Address

ZENTARA BRANDS LIMITED
Unit 2A, 17/F, Glenealy Tower
No. 1 Glenealy, Central
Hong Kong

Customer Support

Customer Service Hours

  • Monday–Friday: 9:00 a.m.–6:00 p.m. Eastern Time

  • Saturday–Sunday: Closed

Our customer support team generally responds within 24–48 hours on business days.

The registered company address is an administrative address. It is not:

  • A retail store

  • A showroom

  • A customer-service office

  • A public returns facility

  • A location open to customer visits

Additional business and customer-support information is available on our Contact Information page.

2. Business Activities

MARSTEN operates as an online retail store serving customers at eligible addresses within the United States.

Our product range is focused on areas including:

  • Movement and active living

  • Mobility

  • General fitness

  • Relaxation and recovery routines

  • Physical comfort

  • Personal care

  • Everyday comfort within the home

ZENTARA BRANDS LIMITED manages the MARSTEN website, product listings, customer transactions, customer service, and related commercial operations.

MARSTEN does not operate:

  • A physical retail store

  • A public showroom

  • A medical clinic

  • A rehabilitation facility

  • A treatment center

  • A customer-facing warehouse

Products are offered directly to consumers through marstenhome.com.

3. U.S. Fulfillment Operations

Orders are processed through MARSTEN’s U.S. fulfillment network.

Depending on the product and delivery destination, orders may be prepared, packaged, dispatched, transported, or returned through authorized:

  • Warehouses

  • Fulfillment providers

  • Product suppliers

  • Distribution partners

  • Shipping carriers

  • Local delivery partners

  • Returns-processing facilities

MARSTEN’s U.S. fulfillment network includes:

MARSTEN U.S. Fulfillment Center
10200 McKalla Place, Suite 200
Austin, TX 78758
United States

This address is a logistics and processing facility. It is not:

  • A retail store

  • A public showroom

  • A customer-service office

  • A corporate office

  • A location open to customer visits

  • A general address for unauthorized returns

Customers must not visit this facility or send products to it without prior written return authorization and specific return instructions from MARSTEN.

Depending on the product, supplier, warehouse, fulfillment route, and reason for return, an approved return may be assigned to a different authorized processing location.

Sending a product to this address without authorization does not establish return eligibility or create an obligation to issue a refund, replacement, or store credit.

Shipping and returns are governed by our Shipping Policy and Return and Refund Policy.

4. Ecommerce Platform

The MARSTEN online store is hosted through Shopify, which supplies the ecommerce platform and related technology used to operate the website and facilitate functions such as:

  • Storefront hosting

  • Checkout

  • Payment processing

  • Customer accounts

  • Order management

  • Platform security

  • Other ecommerce functionality

Purchases made directly through MARSTEN are transactions with ZENTARA BRANDS LIMITED, trading as MARSTEN—not with Shopify.

ZENTARA BRANDS LIMITED remains responsible for MARSTEN’s:

  • Product listings

  • Customer transactions

  • Order fulfillment

  • Customer service

  • Returns

  • Refunds

  • Store policies

Shopify and other independently operated services may maintain separate terms and privacy practices governing their own products and services.

Payment and personal-information practices are further described in our Payment Policy and Privacy Policy.

5. Product Purpose and Website Information

Unless a product page expressly and lawfully states otherwise, MARSTEN products are offered as general consumer products intended for household, movement, mobility, fitness, comfort, relaxation, personal-care, or wellness-related use.

Products must not be assumed to diagnose, treat, cure, or prevent a disease or medical condition merely because they relate to:

  • Massage

  • Heat

  • Light

  • Electrical stimulation

  • Monitoring

  • Movement

  • Exercise

  • Relaxation

  • Recovery routines

  • Physical comfort

Website content is provided for general informational and commercial purposes.

Nothing published through MARSTEN constitutes or should be interpreted as:

  • Medical advice

  • A medical diagnosis

  • Treatment guidance

  • Rehabilitation advice

  • Legal advice

  • Financial advice

  • Professional training advice

  • A guarantee of a particular result

Customers are responsible for:

  • Reviewing product descriptions and specifications before purchase

  • Reviewing supplied instructions and warnings before use

  • Following stated weight, size, age, temperature, duration, electrical, and user limitations

  • Determining whether a product is appropriate for its intended use

  • Consulting an appropriately qualified professional where necessary

Stop using a product and seek appropriate advice if it causes pain, irritation, dizziness, weakness, or another unexpected reaction.

Additional product-use and wellness information is available in our Disclaimer and Terms of Service.

6. Product Information and Availability

We take reasonable steps to keep the information published through MARSTEN accurate and current.

However, website content may occasionally contain errors, omissions, or outdated information relating to:

  • Product descriptions

  • Specifications

  • Measurements

  • Images

  • Colors

  • Materials

  • Package contents

  • Compatibility

  • Prices

  • Promotions

  • Inventory

  • Shipping estimates

  • Availability

Product colors and appearance may vary slightly because of:

  • Photography

  • Lighting

  • Device displays

  • Screen settings

  • Manufacturing batches

  • Minor production variations

Measurements may be approximate where indicated.

Packaging, labels, or minor cosmetic details may change without materially altering the principal product.

Lifestyle photographs may contain furniture, decorations, accessories, or demonstration items that are not included with the product. Package contents are limited to items expressly identified on the applicable product page.

We may correct errors, update information, change prices, limit quantities, or discontinue products where reasonably necessary.

Where an error materially affects an order already submitted, we may:

  • Contact the customer with corrected information

  • Request confirmation before proceeding

  • Cancel the affected product

  • Issue an applicable refund to the original payment method

Orders and product purchases remain subject to our Terms of Service.

7. Intellectual Property

Unless otherwise stated, website content is owned by, licensed to, commissioned for, or otherwise lawfully used by ZENTARA BRANDS LIMITED.

Protected or proprietary materials may include:

  • The MARSTEN name and wordmark

  • Logos and brand elements

  • Product descriptions

  • Website text

  • Photographs

  • Product and lifestyle images

  • Videos

  • Illustrations

  • Graphics and icons

  • Page designs and layouts

  • Marketing materials

  • Downloadable materials

  • Software and website code

  • Original compilations and arrangements

Third-party names, trademarks, images, software, and other materials remain the property of their respective rights holders.

You may access and use the website for lawful personal shopping and informational purposes.

Unless permitted by applicable law or expressly authorized by us in writing, you must not:

  • Copy, reproduce, republish, or redistribute website content

  • Use website content in competing product listings

  • Use content for resale or commercial advertising

  • Systematically scrape, crawl, harvest, or extract website information

  • Create derivative commercial materials from protected content

  • Frame or mirror the website

  • Remove copyright, trademark, or ownership notices

  • Use MARSTEN branding in a misleading manner

  • Represent yourself as affiliated with or authorized by MARSTEN

  • Use MARSTEN content to build a competing catalogue, database, or commercial artificial-intelligence system

Purchasing a physical product does not transfer intellectual-property rights in the MARSTEN website, branding, product photography, descriptions, marketing materials, or other protected content.

Additional terms are available in our Copyright Notice and Terms of Service.

8. Permitted Website Use

You must not use the website in a manner that:

  • Violates applicable law

  • Facilitates fraud or deception

  • Infringes intellectual-property, privacy, or other legal rights

  • Introduces malware or harmful code

  • Attempts unauthorized access to accounts or systems

  • Interferes with website security or operation

  • Collects customer or website data without authorization

  • Misrepresents identity or payment authorization

  • Abuses promotions, returns, refunds, reviews, store credit, or payment-dispute procedures

  • Impersonates MARSTEN or its representatives

  • Harasses, threatens, or abuses customers, employees, contractors, or service providers

We may restrict or terminate website access where reasonably necessary to:

  • Protect website security

  • Prevent fraud or abuse

  • Comply with law

  • Protect customers or other parties

  • Enforce our policies

Nothing in this section restricts a lawful customer complaint, genuine negative review, legitimate payment dispute, report to an authority, or exercise of a non-waivable legal right.

9. External Links and Third-Party Services

The website may contain links to or integrations with independently operated services, including:

  • Payment providers

  • Digital wallets

  • Shipping carriers

  • Tracking services

  • Analytics providers

  • Advertising platforms

  • Social-media services

  • Review platforms

  • Shopify applications

  • Customer-support services

Third-party services may be governed by their own terms, policies, and security practices.

A link, integration, or reference does not necessarily mean that MARSTEN endorses every product, statement, or practice of the third party.

We are not responsible for the content, security, accuracy, availability, or privacy practices of independently operated third-party services, except to the extent that responsibility cannot lawfully be excluded.

Review the applicable third-party terms and policies before submitting information to or relying on an independently operated service.

10. Website Availability and Security

We take reasonable steps to maintain the availability, security, and functionality of the MARSTEN website.

However, we do not guarantee that the website will always be:

  • Continuously available

  • Free from interruptions

  • Free from technical errors

  • Compatible with every device or browser

  • Free from unauthorized third-party activity

  • Updated immediately in every respect

Website access or functionality may be temporarily restricted because of:

  • Maintenance

  • Platform updates

  • Technical issues

  • Security measures

  • Provider outages

  • Operational changes

  • Circumstances outside our reasonable control

Customers are responsible for protecting their own devices, email accounts, passwords, networks, and customer-account credentials.

Website security and personal-information practices are further described in our Security Statement and Privacy Policy.

11. Applicable Store Policies

Your use of the website and purchases made through MARSTEN are also governed by the following policies, where applicable:

Where two documents address the same matter:

  • The Terms of Service control general contractual matters.

  • The Shipping Policy controls shipping and delivery procedures.

  • The Return and Refund Policy controls return eligibility, refunds, replacements, and store credit.

  • The Payment Policy controls payment and billing procedures.

  • The Privacy Policy controls personal-information practices.

  • Product-specific written terms and warnings control the applicable product where they are more specific.

Mandatory law applies where it conflicts with any provision of a store policy.

12. Governing Law

This Legal Notice and the general operation of the MARSTEN website are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Contractual disputes relating to purchases are governed by the dispute-resolution and governing-law provisions in our Terms of Service.

Nothing in this section deprives a consumer of:

  • Mandatory protections available under the laws of the consumer’s jurisdiction

  • A right that cannot lawfully be waived

  • The right to contact a regulator or consumer-protection authority

  • The right to exercise a legitimate payment-provider remedy

  • The right to bring a claim in another forum where applicable law requires that option

13. Changes to This Legal Notice

We may update this Legal Notice to reflect changes to:

  • Our business operations

  • Website functionality

  • Products and services

  • Fulfillment arrangements

  • Service providers

  • Applicable laws or regulations

The current version will be published on this page with a revised “Last Updated” date.

Changes apply prospectively from publication unless applicable law requires another form of notice or consent.

14. Legal and Compliance Inquiries

For legal, intellectual-property, privacy, compliance, or general business inquiries, contact:

Please include:

  • Your full name

  • Your organization, if applicable

  • Your contact information

  • A clear explanation of the matter

  • Relevant order numbers, URLs, documents, or supporting information

Do not send complete payment-card numbers, card security codes, banking passwords, account passwords, or other unnecessary sensitive credentials by email.

15. Contact Information

  • Store Name: MARSTEN

  • Legal Company Name: ZENTARA BRANDS LIMITED

  • Company Number: 78899970

Registered Company Address

ZENTARA BRANDS LIMITED
Unit 2A, 17/F, Glenealy Tower
No. 1 Glenealy, Central
Hong Kong

U.S. Fulfillment Address

MARSTEN U.S. Fulfillment Center
10200 McKalla Place, Suite 200
Austin, TX 78758
United States

Customer Support

Customer Service Hours

  • Monday–Friday: 9:00 a.m.–6:00 p.m. Eastern Time

  • Saturday–Sunday: Closed

Our customer support team generally responds within 24–48 hours on business days.

© 2026 ZENTARA BRANDS LIMITED. All rights reserved.