Return and Refund Policy

Last Updated: July 29, 2026

MARSTEN is operated by ZENTARA BRANDS LIMITED (“MARSTEN,” “we,” “us,” or “our”).

This Return and Refund Policy explains the conditions under which products purchased directly through www.marstenhome.com may be returned, replaced, refunded, or considered for store credit.

We provide a 90-calendar-day return-request period, beginning on the date the carrier records the applicable product as delivered to the shipping address provided with the order.

By placing an order through MARSTEN, you agree to this policy together with our Shipping Policy, Payment Policy, Privacy Policy, and Terms of Service.

Nothing in this policy limits any consumer right or remedy that cannot lawfully be excluded or restricted.

Policy at a Glance

  • Return-request period: 90 calendar days from confirmed delivery
  • Standard return condition: Unused, unassembled, uninstalled, complete, and in original condition and packaging
  • Return method: By mail following written return authorization
  • Change-of-mind return shipping: Paid by the customer
  • Confirmed damaged, defective, incorrect, or incomplete order: MARSTEN provides or reimburses an approved reasonable return method when a return is required
  • Standard restocking fee: None
  • Direct exchanges: Not offered
  • Standard refund method: Original payment method
  • Otherwise ineligible or non-standard returns: MARSTEN may, at its discretion, offer partial or full store credit as a goodwill resolution; store credit is not guaranteed
  • Return authorization: Required before sending any product

The complete conditions, limitations, and exceptions are stated below.

1. Standard Return Eligibility

For a standard return based on a change of mind, personal preference, ordering error, sizing concern, or another reason not caused by MARSTEN, all of the following conditions must be met:

  • The return request must be submitted within 90 calendar days after confirmed delivery.
  • The product must have been purchased directly through www.marstenhome.com.
  • The product must be unused, unworn, unwashed, unassembled, uninstalled, unaltered, and in its original condition.
  • The product must be returned in its original product packaging.
  • All accessories, components, cables, controls, attachments, manuals, documentation, and other items originally supplied must be included.
  • The product and packaging must not show material wear, stains, odours, contamination, alteration, misuse, improper handling, or damage occurring after delivery.
  • Any identifying label, serial number, barcode, hygiene seal, or product label must remain intact.
  • A valid MARSTEN order number or other acceptable proof of purchase must be provided.
  • The return must be authorised by MARSTEN before the product is shipped.
  • The product must be sent to the address and in accordance with the instructions stated in the written return authorisation.

Opening the outer shipping carton solely to inspect the product does not by itself make a product ineligible.

However, a standard change-of-mind return may be refused if the product has been assembled, installed, powered on, used, worn, washed, altered, or placed into direct contact with the body.

A product is not considered unused merely because it was operated briefly, tested once, cleaned after use, or returned without visible damage.

Submitting a return request or receiving preliminary return authorisation does not guarantee a refund. Final eligibility is determined after the returned package has been received, identified, and inspected.

2. How to Request a Return

To request a return, contact us using either of the following methods:

Email: contact@marstenhome.com
Contact Form: Contact Us

Please provide:

  • Your full name
  • Your order number
  • The email address used to place the order
  • The product you wish to return
  • The reason for the return
  • Relevant photographs or video when reporting damage, a defect, an incorrect product, or missing components

We may request additional information reasonably necessary to:

  • Locate and verify the order
  • Understand the reason for the request
  • Confirm the product and its condition
  • Investigate a delivery or product issue
  • Prevent fraud or return abuse
  • Determine the appropriate resolution

Do not send a product until written return authorisation and return instructions have been provided.

3. Return Authorisation and Shipping Deadline

When a return is approved, we will provide:

  • Written return authorisation
  • The applicable return address
  • Packing instructions
  • Shipping instructions
  • Any required return reference or identifying information
  • A prepaid label or other approved return method when applicable

Unless a different period is stated in writing, an authorised return must be handed to the applicable carrier within 14 calendar days after return authorisation is issued.

A return authorisation may expire if the package is not shipped within the stated period.

An expired authorisation does not extend the original 90-day return-request period. Contact us before shipping if your authorisation has expired.

4. Return Method

MARSTEN accepts authorised returns by mail only.

We do not accept:

  • In-person returns
  • Products delivered personally by customers to a warehouse
  • Returns sent to our registered company address
  • Returns sent to an address found on a shipping label or elsewhere online
  • Cash-on-delivery packages
  • Freight-collect packages
  • Packages requiring MARSTEN or the receiving facility to pay charges upon delivery

The return must be sent to the exact address provided in the written return authorisation.

Depending on the product, supplier, warehouse, fulfilment route, and reason for return, the authorised destination may differ from the U.S. fulfilment address published in this policy.

5. Return Shipping Costs

Change-of-Mind Returns

For returns based on:

  • Change of mind
  • Personal preference
  • Ordering error
  • Sizing concern
  • Accurately disclosed incompatibility
  • No longer needing or wanting the product
  • Another reason not caused by MARSTEN

the customer is responsible for arranging and paying the return shipping cost.

The cost of return shipping is determined by the selected carrier and may depend on:

  • Package dimensions
  • Package weight
  • Shipping distance
  • Carrier rates
  • Tracking or signature services
  • The type of product being returned

MARSTEN does not charge a standard restocking fee.

We strongly recommend using a reliable, trackable shipping service. The customer remains responsible for the package until it is recorded as delivered to the authorised return facility.

We are not responsible for a customer-arranged return that is:

  • Lost in transit
  • Sent to an incorrect or unauthorised address
  • Shipped without sufficient postage
  • Refused because payment is required upon delivery
  • Damaged because of inadequate packaging
  • Not identifiable because required order information was omitted

Keep the carrier receipt and tracking information until the return and refund have been completed.

Returns Caused by a Confirmed MARSTEN Error

When we confirm that a return is required because the product:

  • Arrived damaged
  • Is defective
  • Is materially different from the product ordered
  • Is missing a confirmed component
  • Was sent incorrectly because of a MARSTEN fulfilment error

we will provide a prepaid return method or reimburse an approved reasonable return cost.

Do not purchase return postage expecting reimbursement unless the method and cost have been approved by MARSTEN in writing.

6. Original Shipping and Optional Service Charges

For standard change-of-mind returns:

  • Original shipping charges, if any, are non-refundable.
  • Priority-processing charges are non-refundable after the priority service has been performed.
  • Shipping-protection charges, where offered, are non-refundable after the protection service has begun or remained available for the shipment.
  • Other optional service charges are non-refundable after the applicable service has been provided.

Where an entire order is refunded because of a confirmed MARSTEN error, any shipping charge paid for the affected order will be handled as required by applicable law or as confirmed by us in writing.

7. Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order promptly after delivery.

Contact us as soon as reasonably possible if a product:

  • Arrives visibly damaged
  • Does not operate as described
  • Is materially different from the product ordered
  • Is missing a component expressly identified as included
  • Appears to have been damaged during transportation

Reporting the issue within 48 hours after delivery helps us investigate the matter with the carrier, warehouse, or supplier.

This requested reporting period does not reduce the 90-day return-request period or any non-waivable right available under applicable law.

Your report should include, where relevant:

  • Your order number
  • A clear description of the issue
  • Photographs or video showing the product and issue
  • Photographs of the outer shipping carton
  • Photographs of the internal packaging
  • A photograph of the shipping label
  • The serial number, batch label, barcode, or product label
  • A description of any troubleshooting already completed

Do not discard, repair, alter, dismantle, return, or dispose of the product, packaging, shipping carton, labels, or included components while the matter is being reviewed unless we instruct you to do so.

Depending on the circumstances, the available resolution may include:

  • Troubleshooting assistance
  • Replacement components
  • A replacement product
  • A prepaid return method
  • A partial refund accepted by the customer
  • A full refund
  • Store credit accepted by the customer
  • Another mutually agreed resolution

The appropriate resolution will depend on:

  • The nature of the reported issue
  • The available evidence
  • The product’s condition
  • Product and replacement availability
  • Carrier, warehouse, or supplier findings
  • Whether the product must be returned
  • Applicable law

We may require the original product to be returned before issuing a replacement or refund.

We may also resolve a confirmed issue without requiring a return where appropriate.

8. Non-Returnable and Hygiene-Sensitive Products

The following products are not eligible for a standard change-of-mind return or a refund to the original payment method:

  • Products clearly identified as final sale before purchase
  • Gift cards or store credit, if offered, except where required by law
  • Products that have been used, worn, washed, assembled, installed, powered on, altered, modified, or damaged after delivery
  • Products that show signs of bodily contact, perspiration, hair, skin oils, cosmetics, odours, stains, moisture, contamination, or other evidence of use
  • Personal-care, hygiene, wellness, or body-contact products after they have been opened, used, tested, worn, or removed from sealed hygiene packaging
  • Products that cannot reasonably or safely be resold for hygiene, health-protection, sanitation, or product-integrity reasons
  • Products returned without their original product packaging
  • Products returned with missing accessories, components, controls, cables, attachments, manuals, labels, seals, or documentation
  • Products damaged through misuse, improper operation, unauthorised repair, neglect, accident, improper cleaning, improper storage, or failure to follow supplied instructions
  • Personalised, customised, or made-to-order products clearly identified as such before purchase
  • Products not purchased directly through www.marstenhome.com

Hygiene-sensitive and body-contact products may include, depending on the product:

  • Massage products
  • Foot-care products
  • Personal grooming products
  • Beauty and skincare tools
  • Wearable wellness products
  • Products applied directly to the skin
  • Products used near the eyes, ears, mouth, scalp, feet, or other parts of the body
  • Products with fabric, padding, straps, cushions, inserts, or surfaces intended for direct body contact

Opening the outer shipping carton solely to inspect a product does not automatically make the product ineligible.

However, the product itself must remain unused, untested, uncontaminated, and, where applicable, inside its intact sealed hygiene packaging.

These restrictions apply to change-of-mind and preference-based returns. They do not eliminate any non-waivable right or remedy that may apply when a product is confirmed to have arrived damaged, defective, materially incorrect, or missing a confirmed component.

9. Incorrect, Incomplete, or Undeliverable Addresses

Customers are responsible for reviewing their contact and shipping information before submitting an order.

Delivery problems may arise from:

  • An incorrect or incomplete address
  • A missing apartment, suite, unit, floor, gate, or access code
  • An incorrect telephone number or email address
  • Failure to respond to carrier delivery attempts
  • Failure to collect a package from an authorised pickup location
  • Refusal of delivery without prior authorisation
  • An unauthorised address change requested directly from the carrier
  • An inaccessible or insecure delivery location

Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after the order enters fulfilment.

If a package is returned because of customer-provided address information, failed delivery attempts, refusal, or failure to collect the package:

  • The return will not automatically qualify for a refund.
  • The package must first be received, identified, and inspected.
  • Actual return transportation, address-correction, or reshipment costs may be deducted or charged where permitted by law.
  • Original and optional shipping charges may remain non-refundable.
  • A new shipping charge may apply if reshipment is requested and approved.

Refusing delivery is not a substitute for requesting an authorised return and does not automatically cancel an order.

Additional delivery terms are available in our Shipping Policy.

10. Delivered but Not Received Claims

If tracking states that a package was delivered but you cannot locate it:

  • Check the delivery location and surrounding area.
  • Check with household members, neighbours, reception staff, mailroom personnel, or building management.
  • Review any delivery photograph or carrier notice.
  • Confirm that the shipping address submitted with the order was correct.
  • Contact the carrier where requested.
  • Notify us promptly so that the available delivery records can be reviewed.

We may review information such as:

  • Carrier tracking history
  • Delivery date and time
  • Delivery photographs
  • Carrier scans
  • Signature confirmation
  • GPS or location information made available by the carrier
  • The shipping address associated with the order
  • Customer and carrier communications
  • Building, reception, locker, or mailroom records
  • Carrier investigation findings

A carrier delivery confirmation does not prevent us from investigating a genuine delivery concern.

However, a claim involving confirmed delivery is assessed using the complete available evidence and is not automatically eligible for a refund or replacement.

Where reasonably necessary to investigate suspected theft, misdelivery, or fraud, we may request:

  • A signed non-receipt statement
  • Completion of a carrier claim
  • Confirmation from building management
  • Available security-camera information
  • A police or incident report
  • Reasonable identity or address verification

Please also review the missing-package provisions in our Shipping Policy.

11. Product Condition and Return Inspection

Returned products are normally inspected within 5–7 business days after the carrier records the package as delivered to the authorised return facility.

Inspection may include reviewing:

  • Product identity
  • Serial numbers, barcodes, or identifying labels
  • Signs of use, wear, assembly, installation, contamination, or alteration
  • Product and packaging condition
  • The presence of all accessories and components
  • Whether the returned product matches the product originally supplied
  • Whether the return complies with the authorisation and instructions
  • Whether the returned condition is consistent with the reason and evidence provided

We may photograph or otherwise document the package and its contents during return intake and inspection.

A refund may be refused where:

  • A different product is returned.
  • The package is empty.
  • The returned product does not match the product supplied.
  • A serial number or identifying label does not match.
  • The product has been materially used, altered, contaminated, or damaged after delivery.
  • Required components or accessories are missing.
  • The return was not authorised.
  • The product is excluded from standard returns.
  • The return was sent to an unauthorised address.
  • There is reasonable evidence of substitution, tampering, abuse, or fraudulent conduct.

If a returned product does not fully satisfy the standard return conditions but we choose to accept it, the resolution may be reduced or provided as store credit where permitted by law.

Any deduction or alternative resolution may reflect:

  • Missing components
  • Material damage
  • Reduced resale value
  • Excessive handling
  • Cleaning, sanitation, recovery, or disposal requirements
  • Non-refundable shipping or carrier charges
  • Another documented loss directly associated with the return

Any deduction or alternative resolution will be explained to the customer.

12. Discretionary Store Credit for Otherwise Ineligible Returns

A product that does not satisfy the standard return conditions is not automatically eligible for a refund, replacement, or store credit.

In limited circumstances, MARSTEN may voluntarily offer store credit as a goodwill resolution for a product that would otherwise be ineligible for return or refund to the original payment method.

This may include:

  • A used product
  • An opened hygiene-sensitive or personal-care product
  • A product returned without all original packaging
  • A product with minor signs of handling
  • A return with a missing non-essential component
  • A product that no longer qualifies for resale as new
  • Another non-standard return that MARSTEN chooses to accept

Any store-credit offer is:

  • Made at MARSTEN’s discretion
  • Evaluated individually
  • Not guaranteed
  • Not an admission that the product was defective or that MARSTEN was responsible for the issue
  • Available only after MARSTEN has reviewed the order, circumstances, evidence, and product condition
  • Valid only when confirmed in writing by MARSTEN

The availability and amount of store credit may depend on:

  • The reason for the request
  • The product’s age and condition
  • The extent of use, wear, contamination, or damage
  • Whether the product can be safely handled or resold
  • Whether the original packaging, accessories, and components are complete
  • The original amount paid after discounts
  • Shipping, handling, recovery, sanitation, or disposal costs
  • Prior refunds, credits, replacements, disputes, or goodwill adjustments associated with the order
  • The customer’s return and transaction history
  • Other circumstances reasonably relevant to the request

Store credit may be offered for all or only part of the product’s purchase price.

Unless expressly stated otherwise in writing, it will not include:

  • Original shipping charges
  • Priority-processing charges
  • Shipping-protection charges
  • Return shipping costs
  • Optional service fees
  • Amounts previously refunded or credited
  • The value of missing components or promotional items

MARSTEN may require one or more of the following before issuing store credit:

  • Photographs or video showing the product and its condition
  • Return of the product using written return instructions
  • Confirmation that all included components are present
  • Removal or cancellation of an active duplicate return request
  • Written acceptance of the proposed store-credit amount
  • Verified disposal or donation of the product where return transportation is impractical or hygiene concerns prevent normal processing

Do not dispose of, donate, dismantle, or return a product unless MARSTEN has provided written instructions.

Disposal or donation without authorisation does not establish eligibility for store credit.

Store Credit Conditions

Unless different terms are stated in the written offer:

  • Store credit may be used only for eligible purchases made directly through www.marstenhome.com.
  • Store credit has no cash value and cannot be exchanged for cash, except where required by law.
  • Store credit cannot be transferred, sold, or applied to a previous purchase.
  • Store credit cannot be used to purchase another gift card or store-credit balance.
  • Store credit does not earn interest.
  • Store credit cannot be combined with another refund, replacement, payment reversal, shipping-protection recovery, insurance recovery, or chargeback recovery for the same product or loss.
  • Any validity period or use restriction will be disclosed in writing before the customer accepts the offer and will comply with applicable law.

A customer may reject a discretionary store-credit offer.

Rejecting the offer does not make an otherwise ineligible product eligible for a refund to the original payment method.

If the customer accepts the offer, the store credit becomes the agreed resolution for the product and issue identified in the written offer.

Except for rights that cannot lawfully be waived, the customer is not also entitled to a separate refund, replacement, or other financial recovery for that same product and issue.

Active Payment Disputes

Store credit will not ordinarily be issued while a chargeback, payment dispute, payment reversal, or other claim for reimbursement remains active for the same transaction.

Where store credit has already been issued and the customer later receives another reimbursement for the same product or loss, the customer must notify MARSTEN and reasonably cooperate in correcting the duplicate recovery.

Nothing in this section limits any consumer right or remedy that cannot lawfully be excluded or restricted.

13. Refund Amount and Method

An approved refund for a product that satisfies the standard return conditions is generally issued to the original payment method used for the order.

Products that do not satisfy those conditions are not eligible for a refund to the original payment method merely because MARSTEN elects to offer discretionary store credit.

We cannot ordinarily issue a refund to:

  • A different payment card
  • A different bank account
  • A different digital wallet
  • Another person
  • A payment method unrelated to the original transaction

For a complete eligible standard return, the refund normally includes the amount paid for the returned product, less any non-refundable charges or permitted deductions described in this policy.

Where a discount applied to multiple products, the refund for a partial return may reflect the proportionate value of the discount assigned to the returned product.

If a free promotional item was supplied because of the purchase, we may require the promotional item to be returned.

Where permitted by law, its disclosed or reasonable value may be deducted if it is not returned.

14. Refund Processing Time

After an eligible return has passed inspection:

  • We will initiate the approved refund within 7 business days.
  • Refund confirmation will be sent to the email address associated with the order.
  • The refund will be submitted to the original payment method.
  • The customer’s bank, card issuer, or payment provider may require additional time to post the funds.

A refund may appear as:

  • A separate credit
  • A reversal of the original transaction
  • A reduction of an outstanding balance
  • A restored digital-wallet balance

We do not control the time required by a financial institution or payment provider to display a refund after it has been submitted.

If more than 15 business days have passed since we confirmed that the refund was issued, contact contact@marstenhome.com.

15. Partial Refunds

A partial refund may be offered or applied where permitted by law, including when:

  • The customer agrees in writing to keep a product with a minor issue.
  • A non-essential component is missing.
  • Only part of a multi-item order is returned.
  • The returned product has suffered documented diminished value.
  • The return is incomplete but we choose to accept it.
  • Non-refundable shipping or carrier charges apply.

A customer-service offer of a partial refund is valid only when confirmed by MARSTEN in writing and accepted where customer agreement is required.

16. Replacements

A replacement may be offered when a reported issue has been verified.

Replacement approval may depend on:

  • Verification of the product and reported issue
  • Product availability
  • Return of the original product
  • Confirmation of the delivery address
  • Completion of a carrier, warehouse, or supplier investigation

Unless another address is approved in writing before fulfilment, a replacement will be sent to the original shipping address.

A replacement product is covered by the longer of:

  • The remainder of the original 90-day return-request period; or
  • 30 calendar days from confirmed delivery of the replacement

The replacement remains subject to the eligibility conditions and exclusions in this policy.

A customer may not receive both a full refund and a replacement for the same product unless MARSTEN expressly agrees otherwise in writing.

17. Exchanges

We do not offer direct product-for-product exchanges.

To purchase a different product:

  1. Request a return for the original eligible product.
  2. Complete the authorised return process.
  3. Place a separate order for the preferred product.

A replacement issued for a confirmed damaged, defective, incorrect, or incomplete product is not considered a direct exchange.

18. Order Cancellations

Contact us as soon as possible if you need to request an order cancellation.

Email: contact@marstenhome.com
Suggested subject line: Cancellation Request – Order 1234

Submitting a cancellation request does not guarantee that the order can be stopped.

Cancellation may no longer be possible after an order:

  • Enters fulfilment
  • Is allocated to a warehouse
  • Is prepared or packed
  • Receives a shipping label
  • Is transferred to a carrier

A cancellation is effective only after MARSTEN confirms it in writing.

If the order can no longer be cancelled, you may request a return after delivery, subject to this policy.

Do not refuse delivery as a substitute for an approved cancellation.

These operational cancellation restrictions do not limit any cancellation or refund right that applies when an order cannot be shipped within the represented timeframe or where cancellation is otherwise required by law.

Additional order and cancellation terms are provided in our Shipping Policy and Terms of Service.

19. Payment Disputes and Chargebacks

We encourage customers to contact us about an order, delivery, product, return, or refund concern before opening a payment dispute so that we have an opportunity to investigate and provide an appropriate resolution.

Nothing in this policy prevents a customer from exercising a legitimate right through a bank, card issuer, or payment provider.

However, opening a chargeback or payment dispute does not automatically:

  • Cancel an order
  • Create return authorisation
  • Establish that a product was not delivered
  • Establish eligibility for a refund
  • Replace the return process

While a chargeback, payment dispute, reversal, or payment hold is active:

  • We may be technically or procedurally unable to issue a separate refund or store credit for the same transaction.
  • A pending refund or credit may be paused to prevent duplicate reimbursement.
  • The matter may need to be resolved through the payment provider’s dispute process.
  • Existing instructions to preserve or return the product may remain applicable.
  • We may provide relevant transaction, fulfilment, delivery, communication, return, inspection, and refund records to the payment provider.

If a refund or store credit has already been issued, or the customer receives reimbursement from both MARSTEN and a payment provider for the same purchase or loss, the customer must notify us and reasonably cooperate in correcting the duplicate reimbursement.

A customer is not entitled to retain more than one financial recovery for the same purchase or loss.

This includes receiving both:

  • A merchant-issued refund and a successful chargeback
  • Store credit and a successful chargeback for the same amount or loss
  • A replacement product and a full refund
  • Duplicate refunds from different payment or protection providers
  • Merchandise and a payment reversal where payment or return of the merchandise remains lawfully required

Additional payment-dispute terms are available in our Payment Policy and Terms of Service.

20. Return Abuse and Fraud

Where permitted by law, we may refuse a return, refund, replacement, store credit, or future transaction when there is reasonable evidence of:

  • Returning a different product
  • Returning an empty package
  • Product or serial-number substitution
  • Deliberate product damage
  • False statements concerning delivery, product condition, use, or package contents
  • Cleaning, repackaging, or modifying a used product to present it as unused
  • Repeated abuse of return or refund procedures
  • Use of multiple identities, accounts, or addresses to evade policy conditions
  • Attempted duplicate reimbursement
  • Threats to open a payment dispute solely to obtain an unwarranted refund
  • Other deceptive, unlawful, or fraudulent conduct

We may preserve relevant records and provide them to payment providers, carriers, Shopify, professional advisers, law-enforcement authorities, or other appropriate parties where reasonably necessary to investigate suspected fraud, respond to a dispute, comply with law, or protect legal rights.

Personal information used for these purposes is handled as described in our Privacy Policy.

21. Unauthorised Returns

A package sent without written return authorisation is not considered an accepted return.

An unauthorised return may:

  • Be refused at delivery
  • Remain unidentified or unprocessed
  • Be returned to the sender
  • Be delayed
  • Be subject to reasonable reshipping or handling costs where permitted by law

Sending a product to:

  • Our registered company address
  • The U.S. fulfilment facility
  • A supplier
  • A carrier
  • An address shown on the original shipping label
  • Another address found online

does not establish return eligibility or create an obligation to issue a refund or store credit.

22. U.S. Fulfillment and Returns Processing Address

MARSTEN’s U.S. fulfilment and approved returns network includes:

MARSTEN U.S. Fulfillment Center
10200 McKalla Place, Suite 200
Austin, TX 78758
United States

This is a logistics and processing facility. It is not:

  • A retail store
  • A showroom
  • A customer-service office
  • A corporate office
  • A location open to customer visits
  • A general address for unauthorised returns

Do not send or personally deliver a return to this address unless MARSTEN has specifically provided this exact address in the written return authorisation.

Depending on the product, supplier, warehouse, fulfilment route, and reason for return, an approved return may be assigned to a different authorised processing location.

Returns sent to the registered Hong Kong company address will not be accepted.

23. Changes to This Policy

We may update this policy periodically to reflect changes to:

  • Our products
  • Return procedures
  • Fulfilment operations
  • Payment-provider requirements
  • Business practices
  • Applicable laws or regulations

The version that applied when an order was placed will generally govern that order, except where a later change is required by law or is more favourable to the customer.

The current version will remain published on this page with an updated revision date.

24. Contact Information

Store Name: MARSTEN
Legal Company Name: ZENTARA BRANDS LIMITED
Company Number: 78899970

Customer Support

Email: contact@marstenhome.com
Phone: +1 (512) 631-9468
Contact Form: Contact Us

Customer Service Hours

Monday–Friday: 9:00 a.m.–6:00 p.m. Eastern Time
Saturday–Sunday: Closed

Our customer support team generally responds within 24–48 hours on business days.

Registered Company Address

ZENTARA BRANDS LIMITED
Unit 2A, 17/F, Glenealy Tower
No. 1 Glenealy, Central
Hong Kong

The registered company address is not an authorised return address.