Disclaimer

Last Updated: July 29, 2026

This Disclaimer applies to the website, online store, products, product information, guides, frequently asked questions, educational materials, customer reviews, and related services provided under the name MARSTEN, operated by ZENTARA BRANDS LIMITED (“MARSTEN,” “we,” “us,” or “our”).

This Disclaimer should be read together with our Terms of Service, Return and Refund Policy, Shipping Policy, and any instructions, warnings, limitations, or safety information supplied with a product.

By accessing marstenhome.com, purchasing a product, or using information made available through MARSTEN, you acknowledge the terms of this Disclaimer.

Nothing in this Disclaimer excludes or limits any consumer right, product-safety obligation, express warranty, remedy, or liability that cannot lawfully be excluded or limited.

1. General Information

Content available through MARSTEN is provided for general informational and commercial purposes.

This content may include:

  • Product descriptions

  • Specifications

  • Photographs and videos

  • Usage explanations

  • Frequently asked questions

  • Guides and articles

  • Customer reviews

  • Product comparisons

  • Assembly or maintenance information

  • Other supporting materials

We take reasonable steps to keep website information accurate and current. However, content may occasionally contain:

  • Typographical errors

  • Technical errors

  • Omissions

  • Delayed updates

  • Incomplete information

  • Information affected by product or packaging changes

We do not guarantee that every item of website content will always be:

  • Complete

  • Current

  • Suitable for every person

  • Suitable for every intended use

  • Free from error

  • Identical to information appearing on product packaging or supplied instructions

Where website information conflicts with an official safety warning, product label, or instruction supplied with the product, follow the product-specific safety information and contact us at contact@marstenhome.com for clarification.

2. General Consumer and Wellness Products

Unless a product page expressly and lawfully states otherwise, MARSTEN products are offered as general consumer products intended to support activities such as:

  • Movement and active living

  • Mobility

  • General fitness

  • Relaxation and recovery routines

  • Physical comfort

  • Personal care

  • Everyday household wellness

A product should not be assumed to be a medical device or medical treatment merely because it relates to:

  • Massage

  • Heat

  • Light

  • Vibration

  • Electrical stimulation

  • Monitoring

  • Exercise

  • Mobility

  • Relaxation

  • Recovery routines

  • Physical comfort

The intended purpose, regulatory status, warnings, contraindications, and permitted claims may differ between products.

Review the applicable product page, packaging, labels, instructions, and warnings before purchasing or using a product.

3. No Medical Advice

Nothing available through MARSTEN constitutes or should be interpreted as:

  • Medical advice

  • A medical diagnosis

  • Treatment guidance

  • Rehabilitation advice

  • A prescription

  • Clinical advice

  • A recommendation to begin, discontinue, or replace medical treatment

  • A substitute for consultation with a qualified healthcare professional

Descriptions of a product’s general functions, modes, settings, comfort features, or intended use do not constitute a medical recommendation.

Do not use information from MARSTEN to:

  • Diagnose a disease or health condition

  • Select or change medical treatment

  • Discontinue prescribed treatment

  • Delay seeking professional medical assistance

  • Replace advice from a qualified healthcare professional

MARSTEN customer-support representatives may provide general product information but cannot diagnose a condition, determine medical suitability, or recommend treatment.

4. No Diagnosis, Treatment, Cure, or Prevention Claims

Unless a specific claim is expressly stated, appropriately substantiated, and legally permitted for the particular product, MARSTEN products are not represented as being intended to:

  • Diagnose a disease or medical condition

  • Treat a disease or medical condition

  • Cure a disease or medical condition

  • Prevent a disease or medical condition

  • Replace prescribed treatment

  • Replace professional physiotherapy or rehabilitation

  • Guarantee relief from pain or other symptoms

  • Produce a particular clinical or therapeutic outcome

General references to comfort, relaxation, movement, massage, recovery routines, circulation support, fitness, sleep, stress, or wellness do not mean that a product has been clinically proven or authorized to treat a medical condition.

A disclaimer does not replace accurate product claims. Product descriptions and advertising should be interpreted only according to the specific wording presented for the applicable product.

5. Consult a Qualified Healthcare Professional

Consult an appropriately qualified healthcare professional before using a product if you:

  • Have an existing medical condition

  • Have an injury or unexplained pain

  • Are pregnant or may be pregnant

  • Recently underwent surgery

  • Have an implanted electronic or medical device

  • Have a heart or circulatory condition

  • Have reduced sensation

  • Have impaired mobility or balance

  • Have a skin condition, open wound, inflammation, or infection

  • Have a condition affected by heat, light, massage, vibration, or electrical stimulation

  • Take medication that may affect circulation, sensation, balance, alertness, or skin sensitivity

  • Are receiving medical treatment, physiotherapy, or rehabilitation

  • Are uncertain whether a product is appropriate for you

This list is not exhaustive.

Advice provided by an appropriately qualified healthcare professional should take priority over general information made available through MARSTEN.

6. Emergencies and Serious Symptoms

MARSTEN does not provide:

  • Emergency assistance

  • Medical triage

  • Clinical support

  • Crisis response

  • Emergency monitoring

Do not rely on our website, products, customer-service team, email, telephone line, or other communication channels during a medical emergency.

Seek immediate professional assistance if you experience serious or unexpected symptoms, including:

  • Chest pain

  • Difficulty breathing

  • Loss of consciousness

  • Sudden weakness

  • Severe pain

  • Severe dizziness

  • Severe allergic reaction

  • Electrical injury

  • Serious burns

  • Another urgent health or safety concern

7. Product Suitability

Before purchasing or using a product, review whether it is suitable for your:

  • Intended use

  • Physical condition

  • Experience level

  • Height, weight, size, or mobility

  • Available space

  • Home environment

  • Electrical supply

  • Existing equipment

  • Personal preferences

  • Ability to assemble, operate, and maintain it safely

Review all available:

  • Product dimensions

  • Weight and capacity limits

  • Electrical requirements

  • Materials

  • Compatibility information

  • Modes and settings

  • Age or user restrictions

  • Safety warnings

  • Assembly requirements

  • Installation requirements

  • Package contents

Contact us through Contact Us before purchasing if you need clarification regarding a listed specification.

MARSTEN may provide general product information but cannot determine whether a product is medically or physically suitable for an individual customer.

8. Safe and Proper Product Use

Products must be used:

  • Only for their intended purpose

  • In accordance with supplied instructions

  • Within all stated limits

  • With appropriate care and supervision

  • On a suitable and stable surface where applicable

  • With compatible electrical supplies, accessories, and components

  • In an environment free from avoidable hazards

Read and follow all instructions, warnings, labels, maintenance requirements, and safety precautions before assembly, installation, charging, or use.

Do not:

  • Modify or alter a product

  • Disable or bypass safety features

  • Exceed stated weight, time, temperature, age, or capacity limits

  • Use visibly damaged equipment

  • Use incompatible accessories or power supplies

  • Use electrical products near water unless expressly designed for that purpose

  • Attempt unauthorized repair or disassembly

  • Permit inappropriate or unsupervised use by children or vulnerable persons

  • Continue using a product after experiencing pain, numbness, irritation, dizziness, overheating, weakness, or another unexpected reaction

Stop using a product immediately if it appears:

  • Damaged

  • Unstable

  • Unusually hot

  • Electrically unsafe

  • Mechanically unsafe

  • Abnormal in sound, smell, operation, or performance

Contact us at contact@marstenhome.com if you believe a product presents a safety concern.

9. Assembly, Installation, Cleaning, and Maintenance

Some products may require:

  • Assembly

  • Installation

  • Charging

  • Setup

  • Adjustment

  • Cleaning

  • Inspection

  • Routine maintenance

You are responsible for:

  • Following the supplied assembly and installation instructions

  • Confirming that components are correctly and securely fitted

  • Inspecting the product before use where appropriate

  • Keeping the product clean and properly stored

  • Using only compatible replacement components

  • Disconnecting electrical products before cleaning or maintenance where instructed

  • Preventing exposure to unsuitable moisture, heat, sunlight, or environmental conditions

  • Arranging qualified installation where expressly required

Improper assembly, installation, operation, cleaning, repair, alteration, maintenance, or storage may create safety risks.

Damage or malfunction caused by these circumstances may not constitute a product defect, subject to applicable law and the terms of our Return and Refund Policy.

10. Electrical, Battery-Powered, Heated, Light, and Stimulation Products

Products involving electricity, batteries, heat, light, massage, vibration, or electrical stimulation must be used with particular care.

Where applicable:

  • Use only the voltage, adapter, cable, charger, and power source identified as compatible.

  • Do not use damaged cables, plugs, batteries, controls, or adapters.

  • Do not leave a heated or powered product unattended unless its instructions expressly permit it.

  • Do not exceed stated temperature, intensity, or duration limits.

  • Do not cover ventilation openings.

  • Keep electrical components away from water and excessive moisture.

  • Allow products to cool before storage where instructed.

  • Stop use if you notice overheating, smoke, sparks, burning smells, swelling, leakage, unusual noise, or abnormal operation.

  • Do not use a product on areas with reduced sensation unless an appropriately qualified professional has confirmed that use is suitable.

  • Do not use electrical-stimulation products with an implanted electronic device unless expressly approved by an appropriately qualified healthcare professional.

Product-specific instructions and warnings take priority over this general summary.

11. Individual Results and Experiences

Individual results and experiences vary.

Factors that may affect a person’s experience include:

  • Frequency and duration of use

  • Product settings

  • Physical condition

  • Age

  • Lifestyle

  • Technique

  • Expectations

  • Consistency

  • Individual sensitivity

  • Compliance with instructions

Unless expressly stated in a lawful and substantiated product-specific claim, MARSTEN does not guarantee:

  • Pain relief

  • Improved circulation

  • Faster recovery

  • Increased mobility

  • Weight loss

  • Improved strength

  • Better sleep

  • Reduced stress

  • Aesthetic changes

  • Specific fitness improvements

  • A particular medical, therapeutic, or wellness outcome

Statements describing how a product may support comfort, relaxation, movement, fitness, or a daily routine describe its intended general use and do not guarantee results.

Dissatisfaction with a subjective result does not by itself establish that a product is defective or materially misdescribed.

Return eligibility remains governed by our Return and Refund Policy.

12. Customer Reviews and Testimonials

Customer reviews, ratings, testimonials, photographs, videos, and other user-submitted content reflect the opinions and experiences of the individuals who submitted them.

They do not:

  • Represent guaranteed results

  • Establish typical results for every customer

  • Constitute medical or professional advice

  • Establish that a product is suitable for every person

  • Replace product specifications or safety instructions

  • Prove that a product can diagnose, treat, cure, or prevent a condition

Individual experiences may differ significantly.

Where an incentive has been provided for a review, it will be disclosed where required.

We may moderate or remove user content that appears:

  • False or misleading

  • Unlawful

  • Abusive

  • Irrelevant

  • Fraudulent

  • Unrelated to a genuine product or customer experience

  • Inconsistent with our review standards

We do not remove a genuine review solely because it is negative or critical.

13. Product Images, Videos, and Demonstrations

Product photographs, videos, illustrations, diagrams, lifestyle scenes, and demonstrations are provided to help explain products and their intended general use.

Unless expressly stated:

  • Decorative or background items are not included.

  • Lifestyle settings are illustrative.

  • Product dimensions should be confirmed using the listed measurements.

  • Colors may vary because of lighting, photography, device displays, or screen settings.

  • Models shown are not healthcare professionals.

  • A demonstrated use does not establish suitability for every person.

  • Visual effects do not constitute scientific or clinical evidence.

  • Glowing, highlighted, animated, or illustrated body areas may be used to communicate a general feature and should not be interpreted as proof of a biological or medical effect.

Package contents are limited to the items expressly identified on the product page or in the applicable “What’s Included” section.

14. Product Specifications and Variations

We make reasonable efforts to publish accurate product specifications.

Minor variations may occur because of:

  • Manufacturing tolerances

  • Production batches

  • Measurement methods

  • Packaging updates

  • Supplier updates

  • Photography

  • Lighting

  • Screen display settings

Product appearance, labels, packaging, or minor cosmetic details may differ slightly from website images without materially changing the product’s principal identity or function.

A minor cosmetic, packaging, or measurement variation does not necessarily mean that a product is defective or incorrect.

Nothing in this section limits rights concerning a product that is:

  • Materially different from the product ordered

  • Defective

  • Unsafe

  • Damaged upon arrival

  • Missing a confirmed component

  • Materially misdescribed

15. Third-Party Information and External Services

MARSTEN may reference or integrate information and services provided by third parties, including:

  • Shopify

  • Payment providers

  • Shipping carriers

  • Product suppliers

  • Manufacturers

  • Review platforms

  • External websites

  • Application providers

Third parties may maintain their own terms, policies, instructions, and representations.

We do not control independently operated third-party services and do not guarantee that third-party information will always be complete, current, or error-free.

A link or reference does not necessarily mean that MARSTEN endorses every statement, product, service, or practice of the third party.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

16. No Other Professional Advice

Unless expressly stated otherwise, website guides, articles, comparisons, product explanations, and frequently asked questions do not constitute:

  • Legal advice

  • Financial advice

  • Professional engineering advice

  • Professional installation advice

  • Professional fitness instruction

  • Therapeutic advice

  • Another regulated professional service

Where a matter requires specialist expertise, consult an appropriately qualified professional.

17. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its general informational content are provided on an “as available” basis.

We do not guarantee that:

  • Website information will always be complete, current, or error-free.

  • Every website issue will be corrected immediately.

  • The website will be compatible with every device, browser, or software configuration.

  • A product will satisfy every individual preference or expectation.

  • A product will produce a particular subjective, physical, fitness, comfort, recovery, or wellness result.

This section does not exclude or limit:

  • An express written warranty provided for a particular product

  • Mandatory consumer rights

  • Product-safety obligations

  • Remedies for products that are defective, unsafe, or materially misdescribed

  • Any right or liability that cannot lawfully be excluded or limited

18. Limitation of Liability

To the fullest extent permitted by applicable law, ZENTARA BRANDS LIMITED and its directors, officers, employees, affiliates, contractors, agents, licensors, suppliers, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from:

  • Reliance on general website information

  • Use contrary to product instructions or warnings

  • Improper assembly, installation, maintenance, cleaning, or storage

  • Unauthorized modification, disassembly, or repair

  • Use of incompatible accessories or power supplies

  • Exceeding stated product limits

  • Use for an unintended purpose

  • Failure to seek appropriate professional advice

  • Independently operated third-party services

  • Individual dissatisfaction with subjective results

Where liability cannot be excluded but may lawfully be limited, it will be limited as described in our Terms of Service.

Nothing in this Disclaimer excludes or limits liability for:

  • Fraud or fraudulent misrepresentation

  • Willful misconduct

  • Gross negligence where liability cannot be limited

  • Mandatory product liability

  • Mandatory product-safety obligations

  • Death or personal injury where liability cannot legally be excluded

  • Non-waivable consumer rights

  • Any other liability that applicable law does not permit us to exclude or limit

19. Consumer Rights

This Disclaimer does not affect any right or remedy available under applicable consumer-protection, product-safety, or other mandatory law.

Statements such as:

  • “Individual results may vary”

  • “General wellness use”

  • “As available”

  • “Not medical advice”

do not eliminate our legal responsibilities where a product is defective, unsafe, materially misdescribed, or otherwise subject to mandatory consumer protections.

20. Applicable Store Policies

Use of the website and purchases through MARSTEN are also governed by:

Where this Disclaimer conflicts with a mandatory legal requirement, the mandatory requirement applies.

Where it conflicts with a more specific policy concerning an order, payment, shipment, return, refund, or privacy matter, the applicable specialized policy will generally control, subject to applicable law.

21. Changes to This Disclaimer

We may update this Disclaimer to reflect changes to:

  • Our products

  • Website content

  • Product-safety information

  • Business practices

  • Service providers

  • Applicable laws or regulations

The current version will be published on this page with a revised “Last Updated” date.

The version in effect when a product was purchased will generally apply to that purchase, except where a later change:

  • Is required by law

  • Reflects updated safety information

  • Is more favorable to the customer

22. Product-Safety Concerns

Contact us promptly if you believe a MARSTEN product:

  • Has caused an injury

  • Has overheated

  • Has emitted smoke, sparks, or a burning smell

  • Has suffered an electrical failure

  • Has presented an unexpected mechanical hazard

  • Contains a damaged safety component

  • May otherwise present a safety concern

  • Email: contact@marstenhome.com

  • Suggested subject line: Product Safety Concern – MARSTEN

Where relevant, include:

  • Your full name

  • Order number

  • Product name

  • A description of the concern

  • Date and circumstances of the event

  • Photographs or video

  • Product, serial, batch, or barcode information

  • Information about any injury or property damage

  • Whether the product remains available for inspection

Do not continue using, repair, alter, dismantle, discard, donate, or return the product unless necessary for immediate safety or instructed by MARSTEN or an appropriate authority.

In an emergency, seek immediate professional assistance before contacting MARSTEN.

23. Contact Information

  • Store Name: MARSTEN

  • Legal Company Name: ZENTARA BRANDS LIMITED

  • Company Number: 78899970

Customer Support

Customer Service Hours

  • Monday–Friday: 9:00 a.m.–6:00 p.m. Eastern Time

  • Saturday–Sunday: Closed

Our customer support team generally responds within 24–48 hours on business days.

Registered Company Address

ZENTARA BRANDS LIMITED
Unit 2A, 17/F, Glenealy Tower
No. 1 Glenealy, Central
Hong Kong

The registered company address is not a retail store, customer-service location, or authorized return facility.